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Developers should never
do support.

60 tickets. One command. Zero context switching.

$ bin/deflekt run
[09:01] Fetching 47 open tickets from Freshdesk...
[09:01] Analyzing ticket #48291 - Upload fails for large files...
[09:03] ✓ Root cause identified: missing size validation
[09:03] ✓ Reply drafted (NL + FR)
[09:03] ✓ Bug auto-fixed → PR #1847 created
[09:04] Analyzing ticket #48293...
...
[09:31] Done. 47 tickets triaged. 3 bugs auto-fixed.
[09:31] Briefing ready at localhost:4567
"Support tickets pile up every morning. Customers write in languages your team doesn't speak. Bugs hide in the backlog because nobody has time to investigate. Deflekt reads every ticket, traces bugs to the source code, and drafts replies your customers actually understand."

Built for dev teams who ship, not triage

See it in action

Dashboard - your entire support queue at a glance
Triage dashboard showing ticket list with priorities, categories, and autofix status
AI analysis with suggested replies
Ticket detail showing AI-generated analysis and bilingual reply
Daily briefing with patterns
Daily briefing showing executive summary and ticket patterns
Autofix diff - review AI-generated code changes
Diff viewer showing AI-generated code fix with red/green changes

What it does

Analysis

--analyze
AI reads every ticket, understands the issue, checks your codebase, and queries production data. In any language.
--attachments
Analyzes images, PDFs, CSVs, and logs attached to tickets using vision AI. No manual download needed.
--query
Runs production database lookups to verify root causes and pull real customer data into the analysis.
--sources
Ingests from Freshdesk, Sentry, JIRA, and more into a single prioritized queue.

Automation

--autofix
Finds the bug in your code, writes the fix, runs your tests, and opens a draft PR. You just review the diff.
--reply
Drafts multilingual customer replies in your tone and voice. High-confidence replies can be sent with one click.

Intelligence

--briefing
Daily patterns across all tickets. What is breaking, what is urgent, what you can batch-close.
--memory
Harvests institutional knowledge from every resolved ticket. Builds a searchable knowledge base that gets smarter over time.

Visibility

--dashboard
Web UI to filter, review, and act on your entire support queue. Priorities, categories, and status at a glance.
--costs
Tracks AI spend per ticket, per attachment, and per week. Know exactly what triage costs before your bill arrives.

Integrations

Connects to the tools your team already uses.

Freshdesk
Support
Intercom
Support
Zendesk
Support
Sentry
Error tracking
JIRA
Project tracking
GitHub
Code & PRs
Notion
Knowledge base
Slack
Notifications

How it works

1
Connect
Connect your support tools, repos, and production database. Multi-repo, multi-source, one config.
2
Analyze
Deflekt reads every ticket against your codebase, recent PRs, and production data.
3
Review
Review prioritized results in the dashboard. Approve replies, merge fixes, close tickets.
3h → 15m
Daily support time
47
Tickets triaged before your first coffee
0
Support hires needed

Architecture

SaaS hub + self-hosted workers

The dashboard runs in the cloud. The workers that read your code and talk to your AI provider run on your infrastructure. Your source code never leaves your network.

Your code stays yours.

Deflekt runs as a SaaS, but the workers that read your code and talk to Claude can run on your infrastructure. Your codebase never leaves your perimeter.

Get started
  • Managed SaaS dashboard, no setup required
  • Workers run on your infrastructure, next to your code
  • Bring your own AI key (Claude, OpenAI, ...)
  • Custom integrations for your stack and workflow
  • Prompt tuning for your domain and tone of voice
Fully managed option We host everything, including workers. Ideal for teams that prefer zero ops.
Book a demo

About

Ihcène Medjber

Founder & CEO · Lead Backend Engineer · MSc Computational Biology

15+ years building and scaling SaaS products. Senior Backend Specialist at Silverfin (fintech) and Cowboy (electric bikes, 100K+ users), CTO at Cureety (health-tech). Deflekt was born from running production support on a multilingual platform with thousands of daily active users.

Looking for a business co-founder to take Deflekt to market. The product works, the tech is solid. Now it needs someone who lives and breathes sales, partnerships, and growth.

Let's talk →    LinkedIn

Your team should ship, not triage.

See how Deflekt handles your support queue in a 15-minute demo.

Book a demo